You must redeem the coupon within 30 days.Must bring receipt + validation code to redeem.Limited to one coupon per purchase per person.Must be a resident of the United States.Upon completion of this online survey, you will receive a 2nd & Charles Coupon Code for sharing your honest opinion.Ģnd & Charles Customer Satisfaction Survey Rules Limit one Free item per receipt and per visitĢnd & Charles Guest Feedback Survey Rewards 2nd & Charles Customer Service Survey Details Topic So, do provide your valuable feedback through The 2nd & Charles Customer Feedback Survey and share your experience to help them improve. Improvements will be made to customer service, staff, and possibly products on the basis of collected details. It’s a happy place,” he adds.Taking a part in this 2nd & Charles survey gives you a chance, to be honest with the company and tell them what you liked or didn’t like so they can provide a better shopping experience. He especially enjoys coaching employees and developing talent. Miller looks forward to achieving his goals. “I like the cooperative/competitive aspects,” I’m not really an outdoor guy.” He does enjoy playing Dungeons and Dragons. “There is not much time for hobbies,” he says. I hope to have my own store some day.” Miller works long hours. Miller moved around, spending some time in Atlanta. I became a trainer, which I especially enjoyed.” He graduated from high school in Virginia Beach and from Penn State in State College, Pennsylvania. “I was born in New Jersey and came to Virginia when I was 16,” he says. Miller has been manager since November 2019. The Denbigh store, which has approximately 30,000 square feet, opened three years ago. “I like the family approach that the company promotes,” says Miller. They feature themed activities, games and story time. To promote the store, Miller schedules events throughout the year. In some ways we are like a traditional book store, since we do buy new releases.” “For example, we have a large Christian book section. “We are filling the gap left by closing book stores,” says Miller. We encourage feedback.” The company participates in GenCon, a “huge” convention which showcases games and is held every year in Indianapolis. “We rely on word-of-mouth and we have a presence on social media. “We do not do a lot of advertising,” says Miller. 2nd & Charles is in 16 states there are five stores in Virginia. Currently, headquarters is located in Birmingham, Alabama. The website says that 2nd & Charles is a place to “buy and sell, discover, play, trade and find adventure.” Its slogan is “sell what you don’t want buy what you do.”Ģnd & Charles began in 2010. “They have changed some - more complex and engaging,” Miller adds. “Surprisingly, they are making a comeback,” says Miller. A survey of the store shows an extensive selection of vinyl records. Not accepted are PC games, VHS tapes, phones and damaged items. “We also consider our current stock and resale possibilities.”īooks, comics, CDs, DVDs, board games, toys, musical instruments, video games, electronics, etc. “We do have standards for acceptable items,” says Miller. Purchases can be made with this store credit or it can be a cash transaction. ![]() Or, the value can be sent by email or text. 2nd & Charles accepts merchandise from “people with exceptional taste.” The customer can explore the store while waiting for his items to be evaluated. The quality of the store’s items makes the term “used” seem inappropriate. The “Charles” refers to Charles Anderson, son of the founder of Books-a-Million, Inc., which owns 2nd & Charles. The store’s name does refer to repurposing, as in second wind, second chance or second life. “ I don’t like the word ‘secondhand,’” says Desmond Miller, general manager of 2nd & Charles, a unique store specializing in the resale of books, video games, vinyl records and collectables. With Sophie Martin, store associate, at their Newport News location. Desmond Miller, store manager, discusses the Harry Potter display
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